Official Store Policy

Refund Policy

Last Updated: November 14, 2026

1. Our 7-Day Doorstep Replacement Guarantee

At Mova Essentials, we inspect every product before sealing. If an item arrives defective, transit-damaged, or experiencing functional anomalies, you are protected by our hassle-free 7-Day Doorstep Replacement Guarantee from the date of confirmed delivery.

2. Seamless Return & Exchange Process

Initiating a replacement takes under 2 minutes:

  1. Reach our WhatsApp concierge at +91 98765 43210 or write to support@movaessentials.com.
  2. Share your Order ID along with a quick 10-second unboxing video or photographs highlighting the issue.
  3. Once verified (usually within 4 hours), our courier partner conducts a reverse pickup directly from your doorstep and an expedited fresh replacement is dispatched.

3. Refund Crediting Timeline

If a replacement unit is unavailable, an immediate 100% net refund is credited to your original payment method (UPI, Debit/Credit Card, or Net Banking) within 3 to 5 banking business days. For Cash on Delivery orders, refunds are disbursed directly via instant UPI payout.